# Refund Policy > When you can get a refund for an Active Manager subscription, how to ask for one, and how Paddle processes it. Source: https://www.activemanager.ai/refund-policy/ Last updated: 2026-10-21 This Refund Policy is part of the [Terms and Conditions](https://www.activemanager.ai/terms-and-conditions/) of Kifas Labs Ltd. ("Active Manager", "we"). Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes every refund. ## Try it before you pay Every account starts with a 7-day free trial, with no payment card. You are not charged anything during the trial or when it ends. If you don't choose a plan, your campaigns simply pause. ## 14-day refund on your first payment If you're not happy with Active Manager, ask for a refund within **14 days of your first payment** for a plan and we will refund that payment in full. This applies to monthly and yearly plans, and to the first payment for an email-finder credit pack as long as you have not used any of its credits. If you upgrade within those 14 days, the refund also covers the upgrade charge. ## Renewals - **Monthly renewals** are not refunded. You can cancel at any time from Account settings, and you won't be charged again. You keep access until the end of the month you've paid for. - **Yearly renewals**: if you meant to cancel and forgot, ask within **14 days of the renewal charge** and we will refund it in full. - We don't give partial (pro-rata) refunds for the unused part of a billing period after you cancel, except as described here or where the law requires it. ## Plan changes When you upgrade or downgrade, Paddle calculates a prorated charge or credit for the rest of your billing period. A credit from a downgrade is applied to your future invoices, not paid out. ## Other cases We will also refund you if: - you were charged twice or charged by mistake; - we end your access without cause, for the prepaid time you have not used; or - we remove a major feature of your paid plan and you cancel because of it, for the prepaid time you have not used. - you object to a new sub-processor under our [Data Processing Agreement](https://www.activemanager.ai/data-processing-agreement/) and end the affected service, for the prepaid time you have not used. ## Things that don't qualify - Time remaining in a billing period after the 14-day windows above. - Used email-finder credits. - Requests where we reasonably see abuse, such as repeated purchases and refunds, or where we ended access because of a serious breach of our Terms. A LinkedIn restriction on your account is a known risk of automation, explained in section 2 of our [Terms and Conditions](https://www.activemanager.ai/terms-and-conditions/). It is covered by the 14-day refund on your first payment, but it doesn't create a right to a refund outside it. ## Your legal rights Nothing in this policy limits rights you have under the consumer law of the country where you live. If you are a consumer in the EU or the UK, you may have a statutory right to withdraw from your purchase within 14 days. Our 14-day refund on your first payment applies whether or not you have started using the Service. ## How to ask for a refund Email support@activemanager.ai from the address on your account, with your invoice number or the date of the charge. You can also contact Paddle directly through the link on your receipt or at [paddle.net](https://paddle.net). Paddle sends approved refunds to the payment method you used, including any tax charged. They usually appear within 5 to 10 business days, depending on your bank. Paddle may also give refunds under its own [Buyer Terms](https://www.paddle.com/legal/checkout-buyer-terms). Please talk to us before opening a chargeback with your bank. We can usually sort things out faster. ## Contact Kifas Labs Ltd. Shikma 2, Dvira, Israel support@activemanager.ai --- Active Manager · https://www.activemanager.ai/ · LinkedIn is a trademark of LinkedIn Corporation. Active Manager is not affiliated with, endorsed by, or sponsored by LinkedIn.